1 WHY YOU SHOULD READ THESE TERMS
1.1 Please read these terms carefully before you submit your online order to us. These terms tell you who we are, how we will provide products to you and how you and we may change or end the contract. If you think that there is a mistake in these terms or they require any changes, please contact us at sales@millgreenmuseum.co.uk to discuss.
2 WHAT IS THIS DOCUMENT AND WHO ARE WE?
2.1 These are the terms and conditions on which we supply products in response to orders placed at our online shop to you as a consumer (“these terms”).
2.2 We are Mill Green Museum and Mill, Mill Green, Hatfield, AL9 5PD; and Welwyn Roman Baths Welwyn By Pass Rd, Welwyn, AL6 9FG; and we are part of Welwyn Hatfield Borough Council, Council Offices, The Campus, Welwyn Garden City, AL8 6AE (“Welwyn Hatfield Museum Service”). Throughout these terms, the terms “we”, “us” and “our” refer to Welwyn Hatfield Museum Service.
2.3 For any queries about any of the products you see to buy at our online shop, you can contact us by writing to us at sales@millgreenmuseum.co.uk and/or Mill Green Museum and Mill, Mill Green, Hatfield, AL9 5PD. We refer to “products” throughout these terms to include any goods, services or online digital content available to buy at our online shop.
2.4 Any new features or tools which are added to the current store shall also be subject to these terms. You can review the most current version of these terms at any time on this website page. We reserve the right to update, change or replace any part of these terms by posting updates and/or changes to our website.
3 GENERAL INFORMATION
3.1 If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
3.2 When we use the words "writing" or "written" in these terms, this includes emails.
3.3 When we use the word “website” this means the use of our online store at millgreenmuseum.co.uk/
4 OUR CONTRACT WITH YOU
4.1 Our acceptance of your online order for the product(s) will take place when we send you a confirmation email to accept it and this is when a contract will come into existence between you and us on these terms.
4.2 Sometimes we are unable to accept your order. If this is the case, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan or for other reasons. We reserve this right not to accept your order.
4.3 We will assign a transaction number to your order and tell you what it is when we accept your order. It will help us if you can tell us the transaction number whenever you contact us about your order.
4.4 Our online shop is hosted on Seatgeek Enterprise. Seatgeek Enterprise provides us with the online e-commerce platform that allows us to sell our products to you. This does not affect your rights under these terms.
5 OUR PRODUCTS
5.1 The images of the products (and where applicable, their packaging) on our website are for illustrative purposes only. Although we have made every effort to display the colours and other features of the products accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5.2 In addition, whilst we made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements of products indicated on our website may vary slightly.
5.3 We reserve the right to modify or discontinue any products contained on our website without notice at any time. If you place an order after a product is discontinued, we will not accept your order.
6 PURCHASE OF TICKETS
6.1 By purchasing a ticket(s) online you are agreeing to our Terms and Conditions of sale. Please be sure you abide by these terms and conditions before any purchase.
6.2 We will not be held responsible for tickets which are lost or stolen.
6.3 We reserve the right to sell tickets through outside agencies. We accept no responsibility for tickets or services purchased through an agency or third party.
If you buy tickets for events where we are acting as a ticket agent then in addition to these terms of business you are also bound by the client’s term of business, which may differ from our own. Please visit the appropriate website for that information.
6.4 Discounts are shown in the listings for each show but may not be available for all events. From time to time we may also make supplementary special offers in addition to those published in our leaflets and flyers or on our website. Discounts cannot be combined with other offers (unless specifically stated) or applied retrospectively and may be withdrawn at any time.
6.5 Tickets for schools or groups must be paid for before any changes in the price setup (expiration of discounts of any kind) as advertised or no later than 7 days prior to an event (whichever is sooner) by which time payment must be made to confirm the booking.
7 RULES OF ADMISSION
7.1 We accept as valid confirmation emails or tickets printed out or displayed on mobile phones.
7.2 Tickets are only valid for the session that has been booked.
7.3 Guardians, school staff, parent helpers and visiting groups are required to remain with their children and students at all times and to follow the instructions of our staff while on site.
7.4 Mill Green Museum and Welwyn Roman Baths is a non-smoking establishment; this includes electronic cigarettes.
7.5 We suggest that you leave all valuables at home. We cannot accept liability for any damage, loss or theft that may occur in Mill Green Museum or Welwyn Roman Baths.
7.6 The Welwyn Hatfield Museum Service does not accept any liability for damage to vehicles in the car parks, where customers park at their own risk.
8 MAKING CHANGES TO YOUR ORDER
8.1 If you wish to make a change to your order before it is delivered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
8.2 More significant changes to the products and these terms. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information relating to or part of the product or on any related website has become inaccurate at any time without prior notice (including after you have submitted your order).
8.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
9 PROVIDING THE PRODUCTS
9.1 Delivery costs. We recommend you collect your item from our Museum Shop located at Mill Green Museum and Mill, Mill Green, Hatfield, AL9 5PD. However, if you wish to arrange for delivery and post and packaging cost, please call 01707 357 850 or email sales@millgreenmuseum.co.uk
9.2 If you make an arrangement with us to deliver your products rather than by collection from Mill Green Museum, we will let you know when we will provide the products to you. We aim to dispatch your item(s) within five working days from the date the confirmed arrangement to deliver was made by us.
9.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If however, there is a risk of substantial delay and/or an actual delay in delivery of more than 10 working days from our estimated arrival date (whichever is later), you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.4 When you become responsible for the products. A product will be your responsibility from the time we deliver the product, through a third-party agent (such as Royal Mail or a courier), to the address you gave us or you collect it from us.
9.5 When you own products. You own a product once we have received payment in full.
9.6 We may also suspend supply of the products if you do not pay, for example if your card payment fails and you do not make successful payment within 30 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the price of the unpaid amount (see clause 10.6).
10 PRICE AND PAYMENT
10.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the website when you placed your order. We reserve the right to change the price of our products without notice.
10.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
10.3 When you must pay and how you must pay. We accept payment with:
10.3.1 We accept Mastercard and Visa credit card and debit cards; and
10.3.2 Apple Pay and Google Pay.
10.4 We do not accept American Express cards.
10.5 You must pay for the products before we dispatch them.
10.6 What to do if you think a payment is wrong. If you think a payment amount is wrong please contact us promptly to let us know.
11 IF THERE IS A PROBLEM WITH A PRODUCT AND/OR YOU WISH TO RETURN A PRODUCT YOU HAVE ORDERED AFTER DELIVERY
11.1 Please let us know if you have any questions or complaints about the product by writing to our customer service team.
11.2 If following delivery, you are dissatisfied with your product or have simply changed your mind, you will have 30 days after the day you have received the product (or the day on which the last delivery is received if an order is split into several deliveries) to request a refund, Please note you will have to pay the costs of return of any products.
11.3 In order to accept a return, we require:
11.3.1 Proof of purchase;
11.3.2 Item(s) to be returned with the original documentation; and
11.3.3 The item must be in an unused and unopened original packaging.
11.4 If you wish to exercise your right to reject products you must return them to us. You can do this by returning them to the Mill Green Museum and Mill in person or by posting them back to us at Mill Green Museum and Mill, Mill Green, Hatfield, AL9 5PD. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
11.5 Please note that we will only pay the costs of returning the product where it is faulty or has been misdescribed.
11.6 When you don't have the right to change your mind? Unfortunately, we cannot accept returns on any of the following items:
11.6.1 Perishable Goods (any food products and drink)
11.6.2 Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
11.6.3 Clothing or costumes;
11.6.4 Jewellery; and/or
11.6.5 If you have purchased a product involving a service and that service is running or has been completed, you cannot change your mind.
This does not affect your rights under these terms if these products are faulty or have been misdescribed.
11.7 How we will refund you. We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
11.8 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:
11.8.1 If the products are products and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 10.2.
11.8.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
12 OUR TERMINATION RIGHTS TO END THE CONTRACT
12.1 We may end the contract with you if you break it. We may end the contract for a product at any time by writing to you if:
12.1.1 you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;
12.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your address or required payment details.
13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
14 HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. This can be found at: Welwyn Hatfield Borough Council Privacy Notice
15 PROHIBITED USES
15.1 You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or domestic laws and regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the site or any related website for violating any of the prohibited uses.
16 THIRD PARTIES
16.1 Certain content, products and services available via our online shop may include materials from third-parties.
16.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
16.3 We are not liable for any harm or damages related to the purchase or use of products, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
17 OTHER IMPORTANT TERMS
17.1 We may transfer this agreement to someone else. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
17.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.3 Waiver. The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
17.4 Serving a Notice.
17.4.1 Any notice or communication from us to you in relation to this contract must be in writing and delivered to you either personally, by first-class post or email.
17.4.2 A written notice via post is deemed to have been served at 09:00 on the second working day after the day on which it was posted.
17.4.3 A written notice via email that is sent between 09:00 and 18:00 is deemed to be served on the same day. If the written notice is sent after that time it is deemed to be served at 09:00 the following working day.
17.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.